HB將不再半永久性的提供鑰匙的補充與退換貨(購買日起三年為限)

1304917 · 发表于 2025-2-13 23:25:40 · 德国

有Reddit用戶發現去年12月，HB修改了客戶政策。將退換以及提供鑰匙的義務縮限在三年內(應是指消費日開始算)。
Reddit原文， Humble expiring keys instead of replenishing?
https://www.reddit.com/r/humbleb ... ad_of_replenishing/
我查詢了引用的原文，確實如此。HB將不再半永久性的提供三年以上銷售鑰匙的退換貨或發貨(亦即沒有刮開也是)，會標示"已過期"取代"稍後補充"。

官網合約網址如下
https://www.humblebundle.com/ter ... xa7M2C6pqM-SwGDb5-b

關鍵摘錄，
In cases where Alternate Keys are not available to replenish, Humble Bundle is not obligated to provide them. Keys, including Alternate Keys, for all games, whether bought in a Bundle, Humble Choice subscription, or individually, must be redeemed within 3 years from the purchase date. Humble Bundle shall not be obligated to provide any keys, including Alternate Keys, to games that are unredeemed within aforementioned timeframe and thus become expired. Our obligation to deliver any Product to you shall be complete at the time when and place where you first receive the information necessary to commence downloading such Product. In all circumstances it is your responsibility to ensure that the Product is correctly and completely installed on your computer. Once a Product is purchased and you receive the Product, it is your responsibility to keep the Product from being misplaced, damaged or destroyed, and Humble Bundle shall be without liability to you in the event of any loss, damage or destruction. Humble Bundle encourages all its users to appropriately back up the Product files and any other elements associated with the Products.

另外需注意的是，條約裡面也寫了，如兌換至錯誤帳號，或產品遺失、損壞。HB也沒有責任進行退換貨。

歐盟地區鄉民已表達這項協議(在沒有刮開的三年部分，或是遇缺不補超過三年，因為消費的當下就應綁定將Key發送到玩家帳號，或者直到補充到帳號為止才算完成貨品給予)違反了歐盟的消費者保障協議。

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我查詢了一下各國鄉民的回報，如果顯示沒有的Keys是HB架上有賣，且沒有賣完的話，可能可以凹單凹到。目前碰到完全拒絕的鑰匙多是HB本身沒有賣的遊戲或該發行商已經消滅，無法再為補充。
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這個消息請廣為傳遞，如果你跟我一樣是老用戶的話。請盡快使用超過三年以上(2021年底)的鑰匙。

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